Vehicle Account Information

If you are financing more than one vehicle with us you may use any of your account numbers to register. Once your registration is complete you will be able to access all of your accounts.

All fields required
(Located on your invoice under ‘Account Information’)
(No dashes - e.g. 123456789)
(e.g. myname@example.com)

Set up your Username and Password

Select the Username and Password that you would like to use to access the Audi Financial Services online account.

If you forget your password, we'll ask you to answer a security question before providing you with access to your account. Your answer should be a word or phrase that you can easily answer but nobody else can.

(e.g. jsmith) (May not contain: = + " ; , * & \ < > ( ) or whitespace, and must be 3 - 25 characters in length)
(Case sensitive, must be 7 characters or more, include one number and one capital letter. May not contain: = + " ; , \ < >)
(Security question answer is case sensitive)

Online Access Agreement and Consent

Please review and accept the agreement by checking the box below.

Online Access Agreement and Consent

This Online Access Agreement and Consent revised and effective as of “November 1, 2009”

You must read and indicate your acceptance of the Online Access Agreement and Consent outlined below. The Online Access Agreement and Consent are subject to change.

In this Agreement and Consent, VW Credit, Inc. (and its current and future affiliates) is referred to as “we,” “us,” “our,” “Audi Financial Services”, and “Volkswagen Credit”, “You” and “your” mean you, the individual(s) or entity identified on the Account(s). “Communication” means any Account periodic invoice, or associated authorization, agreement, disclosure, notice, or other information that would accompany your Account’s periodic invoice but not limited to information that we are required by law to provide to you in writing.

  • The terms and conditions listed here govern your use of and access to obtain products or services that are available electronically through VW Credit, Inc. online access at audifs.com or vwcredit.com.
  • Your agreement and consent covers all of your transactions relating to the product or services received electronically. Your agreement and consent are required to use and access the online products and services.
  • The withdrawal of your consent may result in the termination of your online access at no cost to you. As you would be enrolled in “Paperless Options,” the termination will cause paper statements to be mailed to you via U.S. Postal Service.
  • You understand that there are risks associated with conducting online transactions. The risks include, but are not limited to, disagreements concerning use by others named on the lease or loan contract; unauthorized use resulting from login criteria not kept secure by the user, or failure to log out and close the browser window after accessing the online account; and other situations where access to the online account may be gained in ways not preventable by VW Credit, Inc.
  • You agree and understand that you are solely responsible for acquiring and maintaining a computer or other electronic device that can handle and access the Online Service (including the necessary equipment), and that you are responsible for all costs associated with accessing the Online Service and your Eligible Account. You further agree that your computer satisfies the minimum hardware and software requirement that supports 128-bit encryption (such as Netscape 6.2 or greater, or Microsoft Internet Explorer 5.0 or greater). We will not be responsible for any errors resulting from a malfunction in the hardware, software or Internet services. You can access and retain the sample PDF file provided here using Adobe® Acrobat® Reader®4.0 or higher (excluding 6.0).

Table of Contents

1. Agreement

i) What is part of this agreement?

ii) What’s covered by this agreement?

iii) Other agreements

2. Service

3. Accessing the Account

i) Registration and Gaining Access

ii) Terminating Registration and Access

4. Scope of communication to be provided in electronic form

i) Description

ii) Accessing Online Statements

iii) Email address maintenance

5. Electronic Payments

6. Alert Services

i) Description of Services

ii) Registration

iii) Email Delivery Timing

iv) Termination

7. Email Inquiries

8. Online fees

9. Limitation of Liability and Disclaimer Warranties

10. Dispute Resolution

11. Security for Accounts

i) Creation and changing a password

ii) Protecting Security

iii) Security of Data Transmission and Storage

12. Privacy

13. Acknowledgement and Consent


1. Agreement

The Online Service is subject to this Agreement and also to the following, which are considered part of this Agreement:

i)What is part of this agreement?

· The terms and conditions in this Agreement;

· Terms or instructions appearing on a screen when using the Service; VW Credit, Inc. rules, procedures and policies, as amended from time to time, that apply to the Service, and each Eligible Account; and

· The then-current rules and regulations of any funds transfer system or payment system used in connection with an Eligible Account.

ii)What’s covered by this agreement?

· The terms listed above apply to and govern your access to and use of this website and the online services we provide, which are described in greater detail in the Online Service.

iii)Other agreements

· In addition to this Service Agreement, you may have a separate agreement for your Eligible Account, such as your retail loan or lease contract. Your Eligible Account will continue to be subject to those other agreements and, in the unlikely event of a direct conflict between this agreement and your retail loan or lease contract, those agreements will govern the area of conflict.

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2. Online Services

The Services covered by this Agreement include Accessing your Account online, provision of communications, including Privacy Notices, Scope of Communication, Electronic Payments, Alerts Services , and Email Inquiries.

You must be registered through audifs.com or vwcredit.com to enroll in and receive Online Services. In addition, some individual services may require additional enrollment.

By registering for the Online Service, you warrant that you have the right, power, and authority to register and to receive electronic notices. Any individual named on the retail loan or lease may register and use the Online Service. This may include any account holder, co-applicant, co-signer, individual, jointly and/or guarantor. Regardless of the individual who enrolls in the Online Service, the terms of this Agreement apply to all borrowers, individually and jointly.

However, access is intended to be used by the individual who initiated online access. We urge you not to share your user ID or password with anyone.

You agree and understand that you are solely responsible for acquiring and maintaining a computer or other electronic device that can handle and access the Online Service including the necessary equipment, and that you are responsible for all costs associated with accessing the Online Services and your Eligible Account.

Features such as electronic invoicing and electronic funds transfer may require additional enrollment.

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3. Accessing Account

i) Registering and Gaining Access

To obtain online access, you will need to provide VW Credit, Inc. with information asked in the prompts during the registration process. We use this information to authenticate you as a user with access to the retail loan or lease account.

Access is generally available 24 hours a day, seven days a week. However, your access to the Online Service or one or more of your Eligible Accounts may be unavailable or delayed due to maintenance or other circumstances beyond our control. During these times, you may be able to contact our Customer Service Center between 8 a.m. to 10 p.m. Eastern:

· Audi Financial Services: 888-237-2834

· Volkswagen Credit: 800-428-4034

Any delay of access will not affect your obligations under your retail loan or lease contract.

ii) Terminating Registration and Access

You may choose at any time to cancel your registration for the Online Service and access to this Site by contacting our Customer Service Center between 8 a.m. to 10 p.m. Eastern:

· Audi Financial Services: 888-237-2834

· Volkswagen Credit: 800-428-4034

You may also send us cancellation instructions in writing to VW Credit, Inc., P.O Box 3, Hillsboro, OR, 97124.

If you close your Eligible Account, we will suspend or terminate your access. We will not be required to reinstate or re-activate your access.

VW Credit, Inc. may limit or suspend access at any time without prior notice at its sole discretion. Reasons for termination or suspension may include your violation of this Online Access Agreement and Consent; activities that indicate unauthorized use or repeated attempts to make payments to your retail loan or lease with insufficient funds; or your retail loan or lease contract in default or subject to the automatic stay in bankruptcy. Similarly, VW Credit, Inc. may choose to stop offering the Online Service completely. Any limitation or suspension of access will not affect your obligations under your retail loan or lease contract.

VW Credit, Inc. may at its sole option also elect to discontinue access.

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4. Scope of Communications to be provided in electronic form

You agree to receive paperless communications for your retail loan or lease contract when (1) You consent to this agreement or (2) when, at any point after enrollment, you choose to discontinue receiving paper communications in the mail, you agree that we may provide you with communications in electronic format, and that we may discontinue sending paper communications to you, until you withdraw your consent. Electronic communications and transactions may include, but are not limited to:

  • Privacy polices and notices;
  • Legal and regulatory disclosures and communications associated with your Account as applicable;
  • Periodic disclosures or monthly invoices for your account;
  • Additional documents may be sent electronically that are identified by VW Credit, Inc. and considered within scope of this agreement;
  • To notify you of special offers or programs you might find of interest.

i) Description

We offer online statements for your Eligible Account, allowing you to supplement or, in some cases, replace your mailed (paper) statement with an electronic version (PDF) that you can view on the website, save to your computer, or print at your convenience. Any legal notices or disclosures that normally accompany your mailed statement or that we would otherwise deliver to you by mail concerning your Eligible Account may be delivered to you electronically. Account Related Information that is held for pick-up or posted on our website will be deemed to be delivered to you at the time that we make it available for pick-up or send notice in accordance with the Online Access Agreement and Consent that is posted on our website, as applicable. The person receiving the notice is responsible for providing copies of all Account Related Information to all joint owners, delegates, or other persons with access to the Eligible Account. We reserve the right at all times to communicate all Account Related Information to you through the U.S. Postal Service or overnight courier, at our sole option.

Communications that we provide to you in electronic form will be provided (1) via email, (2) by access to a website that we will designate in an email notice we send to you at the time the information is available, or (3) to the extent permissible by law, by access to a website that we will generally designate in advance for such purpose. You agree that we may satisfy our obligation to provide you with an annual copy of our Privacy Policy by making it available for review on our website or we may, at our option, send it electronically:

· to your email address,

· by posting the information on our website or to your secure mailbox, and sending you a notice to your postal address or email address (either separately or as part of an account statement) telling you that the information has been posted and providing instructions on how to view it,

· to the extent permitted by law, by posting the information to our website. You agree that we may satisfy our obligation to provide you with an annual copy of our Privacy Policy by making it available for review on our website.

We may, at our option, offer you additional options and preferences for the delivery of various types of communications related to your Eligible Accounts. The following is a brief description of the various features of and requirements for using online statements. From time to time, we may add to, modify, or delete any feature of online statements at our sole discretion.

ii) Accessing Online Statements

Your online statement and legal notices and disclosures will be presented to you on the website. You will need to ensure that your computer software meets the requirements provided on the website in order to view, print, and/or save your online statement and legal notices. Your statements are available online for up to a maximum of 90 days. The statements for Eligible Account may be only available for shorter periods. There may be a gap in the historical statements available online for Eligible Account if you do not enroll immediately at the time the account is first opened. For an Eligible Account, there may be a delay of up to several weeks after enrollment before you can begin viewing statements online.

You will continue to have the option to request historical statements, for which fees may apply; please refer to Online Fees for more information.

iii) Email Address Maintenance

It is your responsibility to notify us if you change your email address. Unless otherwise prohibited by law, rule or regulation, if our email to you is returned as undeliverable, we may discontinue sending email messages, discontinue future online statements and switch your account statements to paper statements sent by U.S. Postal Service until you provide us with a valid email address. Any delay of access will not affect your obligations under your retail loan or lease contract. You may change your email address by going to the Account Services tab on the Web site, and clicking "Update Your Contact Information."

Regardless of the individual who enrolls in VW Credit, Inc. Online Statements, the terms of this Online Access Agreement and Consent apply to all borrowers, individually and jointly.

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5. Electronic Payments

You have the option of making electronic or Automated Clearing House (“ACH”) payments through this site.

i) One Time Payments

If you choose to make a one-time ACH payment, you will be required to provide your bank account number and the ABA transit/routing number for your bank account. You will also be asked to submit your authorization to make a one-time payment before completing the transaction. For one-time payments, your submission will verify that you are authorized to conduct the transaction, and that you agree that VW Credit, Inc. will receive payment from your bank account in the amount entered on the date entered.

ii) Automatic Recurring Payments

If you choose to make an automatic recurring ACH payment, you will be required to provide your bank account number and the ABA transit/routing number for your bank account. You will also be asked to submit your authorization to make automatic recurring payments before completing the transaction. For automatic recurring monthly payments, submission will verify that you are authorized to set up automatic recurring payments from your bank account, and that you agree that VW Credit, Inc. will receive payments from your bank account for any amounts due on your retail loan or lease. Recurring payment amounts may vary and could include late charges, monthly payments, parking tickets or personal property tax. You will be notified of the date the initial deduction when you register for automatic recurring ACH payment. You will also be notified on your monthly account statement, prior to withdrawal, if the deduction amount is changing.

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6. Alerts Services

i. Description of Service

The notification service allows you to request and receive messages about your Eligible Account. You may receive alerts through email message(s) and/or text-enabled cell phones or pagers. Each alert will be effective after set up of the alert parameters and delivery points using the alerts service.

ii. Registration

To receive alerts, you and your authorized representative must enroll in the alerts service separately.

iii. Email and delivery timing

You agree that each alert might not be encrypted, and may include your name and information pertaining to your Account. Receipt of any alert may be delayed, or prevented by factors or entities outside of our control, such as your Internet service or email providers. We neither guarantee the delivery or the accuracy of the contents of any alert. VW Credit, Inc. will not be liable for losses or damages arising from (a) non-delivery, delayed delivery, or wrong delivery of any alert; (b) inaccurate content in an alert; (c) your use or reliance on the contents of any alert for any purposes. We reserve the right to terminate any request from you, for any alert, at any time. The information in any alert may be subject to certain time lags and/or delays. You will manage the types and timing of your alerts and the alerts may be stopped or suspended by you at any time.

iv. Termination

Either you or VW Credit, Inc. may terminate your use of the alerts service at any time without notice.

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7. Email Inquiries

The Online Service provides email forms for you to ask questions about your Eligible Account or give comments on the Online Service. These email forms are accessible after you sign on with your password to a secure session of the Online Service. To ensure the security of your Eligible Account information, we recommend that you use only these email forms when asking specific questions about your Eligible Account.

You cannot use email to initiate transactions on your Eligible Account. For transactions, please call a Customer Care representative at

· Audi Financial Services: 888-237-2834 (8 a.m. to 10 p.m. Eastern)

· Volkswagen Credit: 800-428-4034 (8 a.m. to 10 p.m. Eastern)

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8. Online Fees

There are no monthly or transaction fees for online access or services. If we add fees in the future, you will receive notification from us about the amounts, terms and conditions of such fees. You will have the choice to discontinue your enrollment in the Service.

Fees noted in this Agreement do not affect the terms and conditions of your lease or retail contract. Please note that fees may be assessed and billed separately by your Internet Service Provider.

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9. Limitation of Liability and Disclaimer of Warranties

We will not be liable:

· If you, or anyone you allow, commits any fraud or violates any law or regulation.

· If any electronic terminal, telecommunication device or any part of the electronic fund transfers system is not working properly, or if availability or performance of the service is limited due to scheduled system maintenance.

· If you have not properly followed the instructions for using our website.

· If circumstances beyond our control (such as fire, flood, computer virus, power outage or improper transmission or handling of payments by a third party) prevent the payment, despite reasonable precautions taken by us.

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “WHEN AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES OF ANY KIND FOR THE SERVICES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON- INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT OUR SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT WILL VW CREDIT, INC. BE LIABLE FOR ANY CONSEQUENTIAL INDIRECT, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, THE SERVICE, OR YOUR USE OF, OR THE INABILITY TO USE, THE SERVICE, THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA OR FILES, LOSS OF GOODWILL, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER DAMAGES OR LOSSES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES, VW CREDIT, INC.’S LIABILITY, SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

VW CREDIT, Inc. does not make any representation that any content or use of the Service is appropriate or available for use in locations outside of the continental United States, Alaska or Hawaii.

We will not be obligated to honor, in whole or in part, any transaction or instruction which:

  • is not in accordance with any term or condition of this Agreement or any other agreement applicable to the relevant Online Financial Service or Eligible Account;
  • we have reason to believe may not be authorized by you or any other person whose authorization we believe is necessary or involves funds or other property subject to a hold, dispute, restriction or legal process we believe prevents the transaction or instruction;
  • would violate any applicable law, rule or regulation; or
  • We have other reasonable cause not to honor for our or your protection.

This Agreement is subject to applicable Federal Law and Laws of the State of Virginia.

Your agreement to indemnify us

Upon a request by us, you agree to defend, indemnify, and hold harmless us and our parent and other affiliated companies, and our respective employees, contractors, officers, directors, and agents from all liabilities, claims, and expenses, including attorney's fees that arise from your use or misuse of the Online Service or our site. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

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10. Dispute Resolution

Disputes between you and VW Credit, Inc. under this Agreement that relate to your account(s) are subject to the provisions of your lease agreement or retail loan contract, disclosure statement, security instrument and applicable legal remedies.

In case of questions or errors concerning your invoice displayed through your online access; you may dispute the information by calling a Customer Care representative at:

· Audi Financial Services: 888-237-2834 (8 a.m. to 10 p.m. Eastern)

· Volkswagen Credit: 800-428-4034 (8 a.m. to 10 p.m. Eastern)

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11. Security for Accounts

You will use a username and a password, and/or such other security and authentication techniques as we may require from time to time, for utilizing Services and accessing your Eligible Account. It is your responsibility to keep your password and other access information secure and confidential. We recommend that you change your password regularly.

We may also require additional security procedures to initiate certain transactions, which may require special hardware, software or third-party services, and we may offer you additional, optional security procedures, to help enhance the security of your Eligible Account.

i. Creating and Changing Password

· Passwords can be changed within the Service or by calling a Customer Care representative for Audi Financial Services at 888-237-2834 or Volkswagen Credit at 800-428-4034 8 a.m. to 10 p.m. Eastern.

· Passwords must have the minimum number and type of characters we may specify from time to time.

· For security purposes, it is recommended that you memorize the password and do not write it down.

 

ii. Protecting Security

If you believe that your password may have been lost or stolen, or that someone has viewed, downloaded, or deleted electronic records from your Eligible Account or Online Financial Service without your permission, or if you suspect any fraudulent activity on your Eligible Account, you agree to immediately notify Customer Service by:

· Calling Audi Financial Services at 888-237-2834 or Volkswagen Credit at 800-428-4034 (8 a.m. to 10 p.m. Eastern)

· Writing to VW Credit Inc., P.O. Box 3, Hillsboro, OR 97124

In the event of unauthorized use of your username and password, you may be liable for resulting losses, to the extent permitted by law.

iii. Security of Data Transmission and Storage

Information exchanged through the Online Service is protected by advanced encryption techniques while being transmitted, however, these security measures still require your responsible behavior in protecting your username and password for the Service. Email will not be encrypted prior to pick up.

You agree and understand that:

· you assume all risk that any Eligible Account information you download may be accessed by unauthorized third parties;

· if you send the information in a manner that is not secure, or if you remove or copy the Eligible Account information out of our secure servers by downloading it, we will not be responsible for the security and confidentiality of that information, and that the responsibility will be yours; and

· any Eligible Account information that you download is done at your own risk and you are solely responsible for any damage that might occur to the computer, or other electronic device to which you download any information, or any loss or corruption of data that might occur as a result of the downloading or its storage in a computer or other electronic device.

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12. Privacy

We are committed to protecting your privacy, as described more fully in the VW Credit, Inc. Privacy Policy. All information gathered from you in connection with using the Service will be governed by the provisions of the VW Credit, Inc. Privacy Policy. We will protect your privacy with the following methods: encryption of all personal information transmitted between the secure portion of our website and yours; firewalls and other technology for securing information kept on our systems; and protecting the physical security of our systems for all information collected or submitted on this site.

We may use automated processes to detect any use of the Online Service that violates the terms of this Agreement or any applicable law.

We are not responsible for the security and confidentiality of the Eligible Account information if you use wireless connections to download your account information, in which case you acknowledge such connection may permit other persons to access the information being downloaded.

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ACKNOWLEDGEMENT & CONSENT

By clicking “I Agree”, you hereby confirm that you have read or had a sufficient opportunity to read this Agreement, accept and agree to all of its terms, and give us your affirmative consent for us to provide Communications to you and conduct business regarding the Eligible Account in an electronic form, as described in this Online Access Agreement and Consent. You further agree you have provided us with a current email address to which we may send electronic communications to you. You will not receive paper communications unless you withdraw your consent.

You may withdraw your consent and convert to receiving paper communications via U.S. Mail by contacting VW Credit, Inc., Customer Service at 888-237-2834 for Audi Financial Services or 800-428-4034 for Volkswagen Credit – or send us cancellation instructions in writing to VW Credit, Inc., P.O Box 3, Hillsboro, OR, 97124. You understand that this change may take up to two (2) months to become effective. Any limitation or suspension of access will not affect your obligations under your retail loan or lease contract.

You also, understand and agree nothing in this Online Access Agreement and Consent relieves you from your payment and other responsibilities under your retail loan or lease contract.


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You must accept the Terms and Conditions to continue.

Audi Financial Services Security Information

We are committed to providing our customers with the highest level of security available. In order to ensure that the information you submit to and receive from us is protected, we require that your browser is enabled with 128-bit encryption Secure Sockets Layer (SSL) technology. Without this technology, access will be denied. SSL, which is supported by commercially accepted browser versions supplied by Microsoft, Netscape, and AOL, encrypts sensitive information such as your account number, name, address, and phone number before it travels over the Internet. We also use additional technologies and measures to prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use of this information.

For more information on how Audi Financial Services protects you and your information, please read our Privacy Policy and Usage Agreement.

Should you have other questions or concerns about our security policy, please contact an Audi Financial Services Customer Care Representative at 888-AFS-AUDI (237-2834), Monday - Friday, 8 a.m. to 10 p.m. Eastern.

You can find out more information about how to protect yourself against Internet fraud, secure your computer, and protect your personal information by visiting OnGuard Online, a service of the Federal Trade Commission.